If you have decided to join the digital revolution in an increasingly globally connected market place, Unified Communication is a game changer for your business. Regardless of location or technology it helps you work more efficiently increasing your productivity and profitability.
Unified Communications and Collaboration solutions creates dynamic communication experiences for customers as well as employees by integrating diverse communication tools.
Perch builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on premise, or a hybrid of both.
By evolving your environment in line with a strategy built you can ensure a seamless workflow with optimized data and applications that increase efficiency while improving your employee and customer experience. From analysis and design to deployment and management, we can help you streamline tech strategies then take you to the next level.
Unified Communication and Collaboration can provide your business with
IP Telephony and Contact Centre
IP phone systems transmit data over the internet so organizations can communicate practically anywhere on the planet, provided they have internet connectivity. IP phones don’t need to change numbers, and there’s also no need to pay for long-distance charges.
The feature-rich systems in IP Telephony are pushing the boundaries even further. Programmable buttons, teleconferencing capability, unified messaging, voice mail to email transcription, auto-attendant feature, caller ID, and call waiting — these are just some of the features of modern-day IP phone systems that allow you to create a smooth communication flow across the organization as well as customers.
Organizations that are in need of new phone connections can simply connect a new IP phone to the router which makes it highly scalable in nature. IP telephone systems are much easier to install and configure than traditional phone systems. Proprietary software, graphical user interfaces, and other exclusive technologies used by phone companies can be confusing and too complex for most people. On the other hand, IP phone systems tend to be more easily understood by anyone who is familiar with networks.
Contact Centres create a brand image. It communicates to the customer that you are available. It gives a message that you are genuinely interested in getting feedback from the customers. Proactively answering phone calls and being sensitive to the emotions of the customer can go a long way in building a brand.
Perch offers a powerful, comprehensive Contact Centre solution through affordable, multichannel functionality for voice, email, webchat, SMS, and fax to your Contact Centre.
We offer complete Contact Centre solutions with a modern support system that grows with you. In turn, your clients enjoy better customer satisfaction and you get a loyal customer.
Video and Audio Conferencing
A High-definition video conference system empowers enterprises to hold meetings across locations seamlessly. This comfort in communication makes decision making easy and pushes the organizations to move faster and take proactive steps towards the desired goals.
This when coupled with noise reduction and echo cancellation technologies ensures an echo-free natural conversation. Auto tracking high-resolution cameras and “look-at-me” buttons ensure that the speaker is always on screen and that even fine details in documents and charts are visible to all participants.
We support different types of VC platforms – dedicated network over secured VPN, shared IP network, over ISDN, via a Skype-type service or using Cloud VC can also be incorporated into the video conference system.
Board Room Integration
Seamless tech configurations with remote attendees and recorded meetings instantly put your business in a commanding position.
A smart conference room eliminates all unproductive situations due to connecting different devices as it streamlines device connections across laptops, tablets, and smartphones in advance. So the only thing you need to do is open the connection between the devices. Smart conference rooms can also integrate with other office technology.
Sometimes if a key member is not able to attend the meeting then the recording can be used to get feedback from them. A smart board room is a place where smart decisions are taken which define the progress chart of the enterprise. Investing in an efficient boardroom integration will certainly give you an edge in decision making.
Perch features all the state of the art equipment, from large active LED, LFD displays, Video Walls displays, speech reinforced solutions, voice-activated controls, interactive touch displays, lighting controls, etc. With our seamless integration and simple user interfaces, your company can make a dramatic impact when communicating with internal and external stakeholders.
Enterprise Headsets
Apart from improving your quality of communication and increasing workplace productivity, enterprise headsets are good for health. Desk phones create a poor posture, especially when we write notes along with it. In the long run, it is responsible for Carpel Tunnel Syndrome.
Headsets have been found to reduce muscle tension in the neck, upper back and shoulders. The lightweight nature of them means that the wearer will hardly register that they are wearing them, taking the strain off of the neck and shoulders.
Wireless headsets are even better – you can move around the office freely. This means you can grab extra resources if needed without having to shout across the room for help.
Headsets ensure the microphone remains in the same position at all times, giving you the freedom to move your head freely without compromising the sound quality. Sound is optimised and amplified at both ends which means it’s unlikely that either of people in the conversation will miss any important information.
Thus having a good set of enterprise headset is good for health and great for business!
