There is nothing a good team with the best technology support can’t achieve; however, at Perch we believe listening is the key. We take valuable feedback from ours clients and staff and detect gaps in coverage. This helps us predict problems before they occur and help in continuously improving processes.
Our representatives closely work with the customer teams resulting in harmonious resolutions of conflicts. Our highly competent online support system helps you in regulating the different verticals of your business efficiently. We are well equipped to drive customer’s grievances through technology-empowered support. With our multi-functional tech support system, our customers enjoy expertise from a well-experienced team.
Perch extends technical support with secured knowledge in a 24×7 environment. We always try to abide by the timelines and the promised levels of quality of service.
Our remote network and well-equipped server management system provides support to suppliers, clients and buyers with smooth access to dire information at any point of time from any location.
Our Technical Services can provide your business with
Survey and Identifying problem
Before being able to confront a problem its existence needs to be identified. Once it is identified, we outline the main elements of the problem and identify the barriers which come in the way of resolution. We chart out a list of possible solutions based on the barriers we have calculated.
Planning, Designing and Optimization of network
Once barriers are identified, we make a plan. We create a structure which creates a deeper understanding of the problem. We align solutions to the company principles and make sure all IT infrastructure and planning is in alignment with the larger goal of the company.
Installation, Testing and Project Commissioning
Software deployment and installation team makes sure the software has been correctly installed with all the inherent features and that the product is working as per expectations. Moreover, the team of testers ensure the quality as well as the correctness of the installation process which will provide the end users with an enhanced user experience.
Technical Documentation
It saves your training time and cost. It self-trains the staff giving them a detailed understanding of technical processes. The easy to use robust features in technical documentation provides seamless information gathering for future reference. It also streamlines work processes and gives an overall structure and approximate timelines for projects.